Terms of Service

Payment Terms

Pre-payment is required to reserve scheduling for your session.
Payments can be made via credit card, or by e-transfer to peaceofmindyeg@gmail.com.
Credit card payments are subject to a 2% merchant fee, so e-transfer is kindly preferred.
Deposits are non-refundable within 48 hours of the scheduled appointment.

Cancellation & Rescheduling Policy

If you need to reschedule or cancel your session, I kindly ask for at least 24 hours’ notice.
Late cancellations (under 24 hours) may be subject to a 50% session fee, as this time has been set aside for you. I
understand that life happens, and I’ll always do my best to approach these situations with flexibility and understanding.

Payment Authorization

By providing a card on file, you authorize us to process payment in accordance with these terms.
If payment is not collected at the time of service or prior to the scheduled appointment, the card on file will be charged
for any outstanding invoice or agreed-upon deposit amount.

Scope of Services

Peace of Mind Home & Estate Support provides organizational support, consultation, and coordination related to
downsizing, packing and organizing. Our services do not include moving, cleaning, junk removal, or other third party
services.
Coordination of and payment to third parties for services not provided by Peace of Mind Home & Estate Support are
the responsibility of the Client.

Travel & Transportation

Travel outside the Edmonton area may incur mileage or travel time fees. Transportation of items will only occur with
client approval and may be quoted/priced separately depending on volume.

Removal, Donation & Disposal Liability

Once items have been removed from the property for the purpose of disposal, donation, recycling, or off-site storage,
they are considered irretrievable.
Peace of Mind Home & Estate Support is not liable for any items after they have been removed from the premises,
including but not limited to items discarded, donated, or transferred to third parties.

Proof of Authority & Client Decision-Making

The Client confirms they have the legal authority to direct decisions regarding the contents of the property, including
the retention, removal, donation, sale, rehoming, and disposal of items.
The Client or an appropriately authorized representative must be available during sessions to provide direction as
needed. Peace of Mind Home & Estate Support will not make independent decisions regarding the disposition of items
unless explicitly authorized in advance. Where such authorization is provided, Peace of Mind Home & Estate Support
will not be held liable for decisions made within the agreed scope of authorization, except where liability cannot legally
be excluded.
We approach all belongings with care and respect, and the Client’s participation helps ensure decisions reflect their
wishes and priorities.

Valuable Identification/Resale

The Client acknowledges that while reasonable care and professional judgment will be used to identify items of
potential monetary, sentimental, or personal importance, Peace of Mind Home & Estate Support does not guarantee
the identification of all items of value. The Client remains solely responsible for reviewing and confirming which items
are to be retained, sold, donated, or discarded.

Peace of Mind Home & Estate Support is not liable for any items of value that are overlooked, misidentified, or
subsequently removed, donated, or disposed of as part of the agreed services.

Third Party & Vendor Services

Peace of Mind Home & Estate Support may recommend or coordinate third-party service providers or vendors. The
Company is not responsible for the actions, performance, communication, or outcomes of third-party vendors.

Condition of Space + Hazard Disclosure

The Client agrees to disclose any known hazards within the property, including but not limited to biohazards, mold,
pests, or unsafe structural conditions. Peace of Mind Home & Estate Support reserves the right to pause or terminate
services if the environment is deemed unsafe.
PPE & Sanitation Fee: A $25/day fee may apply when additional protective equipment or sanitation measures are
required due to environmental conditions such as mold, nicotine or smoke residue, rodent droppings, or other
potentially hazardous contaminants. This fee covers additional PPE and cleaning/disinfection of equipment as needed.

SMS & Electronic Communications

Consent and opt-in: You may choose to receive SMS messages from Peace of Mind Home & Estate Support by
providing your mobile number and affirmatively accepting the SMS opt-in during registration or a service inquiry.
Consent to SMS messages is optional and is not a condition of purchasing services.

Message frequency: Message frequency varies based on your service and communication needs. Messages may be
sent as needed for appointment confirmations and reminders, service updates, billing notifications, and other general
business communications related to your services.

Opting out: You can opt out of SMS messages at any time by replying STOP to a text message. You may also contact
us directly at peaceofmindyeg@gmail.com to request that SMS messages stop.

Message and data rates: Standard message and data rates may apply according to your mobile carrier and plan. You
are responsible for any charges imposed by your carrier.

Privacy and data protection

Personal information related to SMS communications is handled in accordance with our
Privacy Policy. SMS services are hosted through 17hats and its texting provider, Bandwidth. We take reasonable
measures to help protect personal information from unauthorized access.

Mobile information, including SMS opt-in data and consent, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Text-messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide
the messaging service or as required by law.

Changes to these terms: These SMS terms may be updated periodically. Any updated terms will be made available
with the current Terms & Conditions. Your SMS consent remains subject to the choices you make about receiving
messages, including your right to opt out at any time.

Contact Information

For questions about these Terms of Service, please contact us at:

Peace of Mind Home & Estate Support

peaceofmindyeg@gmail.com

1 (780) 691 9364